Contact Us

Please contact Customer Service via the following:

• Telephone: 03-6661-2477
• Mobile: 080-4435-8484 (SoftBank) or 090-2334-8585 (NTT Docomo)
• Facebook: DCOM Money Express
• WhatsApp, LINE, or Zalo: +81-80-4435-8484
• Fax: 03-6661-9181
• Email: cs@sendmoney.co.jp

Your feedback helps us improve our services by showing us what our customers value most and where we can improve as a company. We take your complaints very seriously and fully intend to take appropriate action to each issue to improve our services.
If you are unsatisfied with the quality of our services, please do not hesitate to contact us via:

• Facebook: DCOM Money Express
• Mobile: 080-4435-8484 (SoftBank) or 090-2334-8585 (NTT Docomo). Press [9] after listening to the instructions.
• Email: qa@sendmoney.co.jp

You may also contact our commissioned institutions for alternative dispute resolution directly at:

• Dispute Resolution Center of Tokyo Bar Association
  Telephone: 03-3581-0031 (09:30-15:00)
  2F - 6F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
• Arbitration & Mediation Center Daiichi Tokyo Bar Association
  Telephone: 03-3595-8588 (10:00-16:00)
  11F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
• Daini Tokyo Bar Association Arbitration and Mediation Center
  Telephone: 03-3581-2249 (09:30-17:00)
  9F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

If you would like to become a DCOM Affiliate or a Money Transfer Agent, please contact us via:

• Phone: 03-6661-2477. Press [8] after listening to the instructions.
• Email: tky@sendmoney.co.jp