CUSTOMER'S DATA PROTECTION POLICY

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CUSTOMER'S DATA PROTECTION POLICY
1.	INFORMATION PURPOSES
DCOM acquires the personal information of the customers so that our transactions will progress secured and accurate. In order for us to provide the customer a better financial products and services.  In concrete terms, the information is used for such purposes as checking the identity of a person, checking conditions for doing business, introducing recruitment and employment services and introducing new products and services to the customer.

2.	TYPES OF INFORMATION TO BE ACQUIRED
The most general types of information to be acquired are the address, name, date of birth, sex, occupation, resident status, period of stay, email and the telephone number of the customer. In addition to these types is the information requested from the customer when transactions are commenced.

3.	PROVISION OF INFORMATION
DCOM shall not externally provide customer information except in the following cases:    
	•	When the customer has consent.
	•	When the situation comes under the exception cases, which are stipulated, by a law or ordinance. 
  
4.	INFORMATION MANAGEMENT METHOD
Appropriate measures are constantly taken so that customer information can be kept accurate and up-to-date. In addition, to prevent the loss, destruction, falsification, and leaking, etc. of the personal data of customers, DCOM takes appropriate information security measures such in addition; DCOM ensures that any company handling the personal data of customers, etc. on consignment from DCOM also enforces rigorous management. 

Unless there is a particular reason, DCOM approves customer requests for disclosure of their own information after DCOM checks that the applicant is the person concerned. In addition, if the information about the customer is inaccurate, DCOM modifies to be accurate.  Application should be made at the inquiry desk detailed below.  Please note that actual costs may be billed for disclosure.  DCOM shall advise the customer of the amount of the actual costs in advance if the actual costs are billed. 

Discontinuation of Promotional Materials
To continuously update customers of new products and services, DCOM and it's partners shall insert flyers, advertising materials and other mails it sends out.  If the customer wishes to discontinue, please contact and advise DCOM.

5.	PERSONAL DATA DELETION
DCOM gives customers the right to ask for their data to be deleted except in the following cases:  
	•	There is a legal obligation to keep that data;
	•	For reasons of public interest (for example public statistical purposes).

You can contact our Customer's Data Protection Officer under Paragraph 6 below to ask for deleting your personal data, as well as data that relates to your accounts, from our records. However, if you've used any DCOM products and services, we're required by law to retain your data for at least 7 years.
Once we've approved your request, it'll usually take up to 30 days for us to process it. If your request is more complex, it may take up to 90 days.
   
6.	CUSTOMER INQUIRIES AND COMPLAINTS
The customer may contact the person-in-charge as provided on the list below for inquiries, complaints, and requests for disclosure, correction of data and discontinuation of the use of personal information to the address mentioned above.

	Customer's Data Protection Officer
	D. COMMUNICATIONS, INC.
	2F - 6F Across Shinkawa Bldg., 1-8-8 Shinkawa, Chuo-ku, Tokyo 〒104-0033.
	Tel: 03–6661-2477 Fax:  03–6661-9181
	Email: co@sendmoney.co.jp
	Contact time:  09:30 – 18:00 (Monday – Friday)

(*)Notice of changes: From time to time, DCOM may change the content of this policy. In such cases, DCOM shall announce the date of the change and the content of the change on the premises of DCOM, etc., and handle matters in accordance with the changed content after the date of the change. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.
Effective Date: This policy was last modified on February 21, 2022.
CUSTOMER'S DATA PROTECTION POLICY

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