Contact Us

Customer Service Section

You can contact our Customer Service via:

  • Facebook: https://m.me/DCOMMoneyExpress
  • Viber/ LINE Message: + 81-80-4435-8484
  • Call from mobile: 080-4435-8484 (for Softbank)/090-2334-8585 (for NTT Docomo)/080-6760-8686 (for AU KDDI)
  • Phone: 03-6661-2477 Fax: 03-6661-9181
  • Email: cs@sendmoney.co.jp

Customer Complaint Section

Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We turn your complaints into action to improve our services.
If you have any complaints or are not satisfied with the quality of our services, do not hesitate to contact us via:

  • Facebook: DCOM Money Express
  • Phone for Softbank: 080-4435-8484 (dial 9 after hearing the instructions)
  • Phone for NTT Docomo: 090-2334-8585 (press 9 after hearing the instructions)
  • Phone for AU KDDI: 080-6760-8686 (press 9 after hearing the instructions)
  • Email: complain@sendmoney.co.jp

Or you can contact our Commissioned Institutions for Alternative Dispute Resolution directly at:

  • Dispute Resolution Center of Tokyo Bar Association
    TEL: 03-3581-0031 (09:30-15:00)
    6F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
  • Arbitration & Mediation Center Daiichi Tokyo Bar Association
    TEL: 03-3595-8588 (10:00-16:00)
    11F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
  • Daini Tokyo Bar Association Arbitration and Mediation Center
    TEL: 03-3581-2249 (09:30-17:00)
    9F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

Coordinators and Agents Supervisor Section

If you wish to become a DCOM affiliate or a money transfer agent, please contact us via:

  • Phone: 03-6661-2477 (press 8 after listening to the instructions)
  • Email: tky@sendmoney.co.jp