Contact Us

Customer Service Section

You can contact our Customer Service via:

  • Facebook: DCOM Filipino
  • Viber/ LINE Message: + 81-80-4435-8484
  • Call from mobile: 080-4435-8484 (for Softbank)/090-2334-8585 (for NTT Docomo)/080-6760-8686 (for AU KDDI)
  • Phone: 03-6661-2477 Fax: 03-6661-9181
  • Email: ph@sendmoney.co.jp

Customer Complaint Section

Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We turn your complaints into action to improve our services.<br> If you have any complaints or are not satisfied with the quality of our services, do not hesitate to contact us via:

  • Facebook: DCOM Filipino
  • Phone for Softbank: 080-4435-8484 (dial 9 after hearing the instructions)
  • Phone for NTT Docomo: 090-2334-8585 (press 9 after hearing the instructions)
  • Phone for AU KDDI: 080-6760-8686 (press 9 after hearing the instructions)
  • Email: complain@sendmoney.co.jp

Or you can contact our Commissioned Institutions for Alternative Dispute Resolution directly at:

  • Dispute Resolution Center of Tokyo Bar Association
    TEL: 03-3581-0031 (09:30-15:00)
    6F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
  • Arbitration & Mediation Center Daiichi Tokyo Bar Association
    TEL: 03-3595-8588 (10:00-16:00)
    11F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
  • Daini Tokyo Bar Association Arbitration and Mediation Center
    TEL: 03-3581-2249 (09:30-17:00)
    9F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

Coordinators and Agents Supervisor Section

If you wish to become a DCOM affiliate or a money transfer agent, please contact us via:

  • Phone: 03-6661-2477 (press 8 after listening to the instructions)
  • Email: tky@sendmoney.co.jp