Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We turn your complaints into action to improve our services.
If you have any complaints or are not satisfied with the quality of our services, do not hesitate to contact us via:
- Facebook: DCOM Filipino
- Phone for Softbank: 080-4435-8484 (dial 9 after hearing the instructions)
- Phone for NTT Docomo: 090-2334-8585 (press 9 after hearing the instructions)
- Phone for AU KDDI: 080-6760-8686 (press 9 after hearing the instructions)
- Email: qa@sendmoney.co.jp
Or you can contact our Commissioned Institutions for Alternative Dispute Resolution directly at:
- Dispute Resolution Center of Tokyo Bar Association
TEL: 03-3581-0031 (09:30-15:00)
6F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
- Arbitration & Mediation Center Daiichi Tokyo Bar Association
TEL: 03-3595-8588 (10:00-16:00)
11F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo
- Daini Tokyo Bar Association Arbitration and Mediation Center
TEL: 03-3581-2249 (09:30-17:00)
9F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo