DCOM MONEY EXPRESS NEWS

ANNOUNCEMENT

TOKYO Walk-In Office: TEMPORARILY CLOSE

Dear Valued Customers,

In consideration of the potential health risks posed by the COVID-19,

DCOM Money Express would like to announce the following:

TEMPORARY CLOSE of DCOM Walk-in Office located at Kayabacho Station.

Effective April 1, 2020 (Wednesday) until further notice.

🔘 Website and Mobile Apps will function normally.

🔘 Premier Card Remittance is not affected.

🔘 Customer Service via Facebook Messenger is not affected and will function normally.

If you have any concerns, please contact us via Facebook Messenger.

Facebook Page: DCOM Money Express - Filipino

We apologize for any inconvenience this may cause you.

Stay healthy and keep safe!

Best regards,

DCOM Money Express

ANNOUNCEMENT: REGARDING COVID-19 

EFFECTIVE MARCH 28, 2020

Due to the coronavirus outbreak, several countries have declared community quarantine and lockdown, including the Philippines. Last week (March 16, 2020), the Philippine government placed the entire Luzon on enhanced community quarantine.

As part of safety efforts against COVID-19, DCOM will temporarily close the WALK-IN Office at Kayabacho Station this March 29, 2020 (Sunday) until further notice.   This is in response to the Tokyo Governor’s call to stay indoors this weekend. 

Also, in an effort to jointly prevent the spread of COVID-19, DCOM has encouraged their employees to work at home. Therefore, we encourage customers to contact us directly through Facebook Messenger.

Rest assured that remittances will still be processed as usual, however, we would appreciate your understanding and patience when transactions experience any sort of delay for any uncontrollable issues we may encounter.  

Maraming salamat po sa inyong pang-unawa!

Keep safe and stay healthy! 

Sincerely yours,

DCOM Filipino Team

Para sa mga padala sa Pilipinas:

Maaaring magpadala ang mga DCOM Premier: Direct to Receiver Card Users (with receiver name on card) sa Christmas at New Year holidays. 

Ngunit, ang mga ACCOUNT DEPOSITS ay apektado ng holidays ng mga bangko sa Pilipinas. 

In respect with the upcoming Christmas and New Year holiday season, DCOM Filipino Customer Service will operate as follows:

December 23 to December 29, 2019 -- CLOSE

December 30, 2019 -- 10:00 AM to 7:00 PM

December 31 to January 5, 2020 -- CLOSE

January 6, 2020 -- Resume Operation (10:00 AM to 7:00 PM)

For more information, you can also contact us at:

☎️ 03-6661-2477 local 106 or Press 3 after greetings

💻 Facebook Page: DCOM Filipino

Maligayang pasko at manigong bagong taon mga kabayan!

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To Customers sending money to the Philippines:

DCOM Premier: Direct to Receiver Card Users (with receiver name on card) can still send money 24/7 during the Christmas and New Year holidays.

However, ACCOUNT DEPOSITS will be affected by the working holidays of the banks in the Philippines.

In respect with the upcoming Christmas and New Year holiday season, DCOM Filipino Customer Service will operate as follows:

December 23 to December 29, 2019 -- CLOSE

December 30, 2019 -- 10:00 AM to 7:00 PM

December 31 to January 5, 2020 -- CLOSE

January 6, 2020 -- Resume Operation (10:00 AM to 7:00 PM)

For more information, you can also contact us at:

☎️ 03-6661-2477 local 106 or Press 3 after greetings

💻 Facebook Page: DCOM Filipino

 Have a Merry Christmas and a Happy New Year!