• 03-6661-2477
    cs@sendmoney.co.jp
  • Mon - Fri 09:30 ~ 18:00
    Sunday & Holidays 10:30 ~ 15:00
Last updated:
01-04-2020 11:04

COVID-19 Announcement: Tokyo Walk-in Office Temporarily Closed

Temporary closure of the DCOM Tokyo Walk-in Office due to COVID-19

ANNOUNCEMENT

 

TOKYO Walk-In Office: TEMPORARILY CLOSED

 

Dear Valued Customers,

In consideration of the potential health risks posed by the COVID-19,

DCOM Money Express would like to announce the following:

 

TEMPORARY CLOSE of DCOM Walk-in Office located at Kayabacho Station.

Effective April 1, 2020 (Wednesday) until further notice.

 

🔘 Website and Mobile Apps will function normally.

🔘 Premier Card Remittance is not affected.

🔘 Customer Service via Facebook Messenger is not affected and will function normally.

 

If you have any concerns, please contact us via Facebook Messenger.

Facebook Page: DCOM Money Express - Filipino


We apologize for any inconvenience this may cause you.

Stay healthy and keep safe!


Best regards,

DCOM Money Express

28-03-2020 11:16

COVID-19 Update

Effective March 28, 2020

ANNOUNCEMENT: REGARDING COVID-19 

EFFECTIVE MARCH 28, 2020


Due to the coronavirus outbreak, several countries have declared community quarantine and lockdown, including the Philippines. Last week (March 16, 2020), the Philippine government placed the entire Luzon on enhanced community quarantine.

As part of safety efforts against COVID-19, DCOM will temporarily close the WALK-IN Office at Kayabacho Station this March 29, 2020 (Sunday) until further notice.   This is in response to the Tokyo Governor’s call to stay indoors this weekend. 

Also, in an effort to jointly prevent the spread of COVID-19, DCOM has encouraged their employees to work at home. Therefore, we encourage customers to contact us directly through Facebook Messenger.

        - For Indonesian Customers: m.me/DCOM.Indonesia
        - For Filipino/English Support Customers: m.me/DCOMFilipino
        - For Vietnamese Customers: m.me/DCOMVietam
        - For Japanese and Other Languages: m.me/DCOMMoneyExpress

Rest assured that remittances will still be processed as usual, however, we would appreciate your understanding and patience when transactions experience any sort of delay for any uncontrollable issues we may encounter.  


Thank you for your understanding.

Keep safe and stay healthy! 


Sincerely yours,

DCOM Money Express Team

11-03-2020 10:48

2020 Tokyo Walk-in Office: Changes in Business Hours

Changes in business hours of DCOM Tokyo walk-in office due to the coronavirus outbreak

Dear Valued Customers,

In consideration of the potential health risks posed by the COVID-19 aka coronavirus,

DCOM Money Express would like to announce the changes in the business hours of our walk-in office located at Kayabacho, Tokyo:

  •  Sunday: 10:00 ~ 15:00

  •  Wednesday: 10:00 ~ 18:00

  •  Friday: 10:00 ~ 18:00

  •  Monday, Tuesday, Thursday, and Saturday: the office will be TEMPORARILY CLOSED.

 

🔘 Effective March 3, 2020, Monday

🔘 Website and Mobile Apps will function normally.

🔘 Premier Card Remittance is not affected.

🔘 Customer Service hours are not affected and will operate normally. However, phone calls inquiries might experience delays.

 

We apologize for any inconvenience this may cause you.

Stay healthy and keep safe!

Maraming salamat po!

 

Best regards,

DCOM Money Express Team

———-

 

Below is the information of the office affected.

📍 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗢𝗙𝗙𝗜𝗖𝗘 (𝗳𝗼𝗿 𝘄𝗮𝗹𝗸-𝗶𝗻𝘀):

103-0025 Kayabacho South Building 1F, 2-8-7 Nihonbashi Kayabacho, Chuo-ku, Tokyo

カヤバチョウサウスビル1F, 日本橋茅場町2-8-7, 中央区, 東京都 103-0025

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Message from the CEO

Welcome.

Operated since 2011, DCOM is proud to be one of the leading companies providing money transfer services in Japan. I am the CEO of DCOM MONEY EXPRESS since 2011 and also a founder of the company. I had several years of experience of in remittance business in the Philippines National Bank and Bangkok Bank in Tokyo.

My wish at the establishment was to provide a cost-effective and easy-to-use money transfer service to help and support the foreigner's labor community in Japan. And the desire now is to join hands to build a better foreign community, to help poor children having better opportunities and lives. I am very grateful to you for using DCOM's services.

Hoang Quang Thai