DCOM MONEY EXPRESS NEWS

COVID-19 Announcement: Tokyo Walk-in Office Temporarily Closed

Temporary closure of the DCOM Tokyo Walk-in Office due to COVID-19

ANNOUNCEMENT

 

TOKYO Walk-In Office: TEMPORARILY CLOSED

 

Dear Valued Customers,

In consideration of the potential health risks posed by the COVID-19,

DCOM Money Express would like to announce the following:

 

TEMPORARY CLOSE of DCOM Walk-in Office located at Kayabacho Station.

Effective April 1, 2020 (Wednesday) until further notice.

 

🔘 Website and Mobile Apps will function normally.

🔘 Premier Card Remittance is not affected.

🔘 Customer Service via Facebook Messenger is not affected and will function normally.

 

If you have any concerns, please contact us via Facebook Messenger.

Facebook Page: DCOM Money Express - Filipino


We apologize for any inconvenience this may cause you.

Stay healthy and keep safe!


Best regards,

DCOM Money Express

COVID-19 Update

Effective March 28, 2020

ANNOUNCEMENT: REGARDING COVID-19 

EFFECTIVE MARCH 28, 2020


Due to the coronavirus outbreak, several countries have declared community quarantine and lockdown, including the Philippines. Last week (March 16, 2020), the Philippine government placed the entire Luzon on enhanced community quarantine.

As part of safety efforts against COVID-19, DCOM will temporarily close the WALK-IN Office at Kayabacho Station this March 29, 2020 (Sunday) until further notice.   This is in response to the Tokyo Governor’s call to stay indoors this weekend. 

Also, in an effort to jointly prevent the spread of COVID-19, DCOM has encouraged their employees to work at home. Therefore, we encourage customers to contact us directly through Facebook Messenger.

        - For Indonesian Customers: m.me/DCOM.Indonesia
        - For Filipino/English Support Customers: m.me/DCOMFilipino
        - For Vietnamese Customers: m.me/DCOMVietam
        - For Japanese and Other Languages: m.me/DCOMMoneyExpress

Rest assured that remittances will still be processed as usual, however, we would appreciate your understanding and patience when transactions experience any sort of delay for any uncontrollable issues we may encounter.  


Thank you for your understanding.

Keep safe and stay healthy! 


Sincerely yours,

DCOM Money Express Team

2020 Tokyo Walk-in Office: Changes in Business Hours

Changes in business hours of DCOM Tokyo walk-in office due to the coronavirus outbreak

Dear Valued Customers,

In consideration of the potential health risks posed by the COVID-19 aka coronavirus,

DCOM Money Express would like to announce the changes in the business hours of our walk-in office located at Kayabacho, Tokyo:

  •  Sunday: 10:00 ~ 15:00

  •  Wednesday: 10:00 ~ 18:00

  •  Friday: 10:00 ~ 18:00

  •  Monday, Tuesday, Thursday, and Saturday: the office will be TEMPORARILY CLOSED.

 

🔘 Effective March 3, 2020, Monday

🔘 Website and Mobile Apps will function normally.

🔘 Premier Card Remittance is not affected.

🔘 Customer Service hours are not affected and will operate normally. However, phone calls inquiries might experience delays.

 

We apologize for any inconvenience this may cause you.

Stay healthy and keep safe!

Maraming salamat po!

 

Best regards,

DCOM Money Express Team

———-

 

Below is the information of the office affected.

📍 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗢𝗙𝗙𝗜𝗖𝗘 (𝗳𝗼𝗿 𝘄𝗮𝗹𝗸-𝗶𝗻𝘀):

103-0025 Kayabacho South Building 1F, 2-8-7 Nihonbashi Kayabacho, Chuo-ku, Tokyo

カヤバチョウサウスビル1F, 日本橋茅場町2-8-7, 中央区, 東京都 103-0025

2019 Year-end Holiday Announcement

DCOM Filipino Schedule for Christmas and New Year 2020

To Customers sending money to the Philippines:


DCOM Premier: Direct to Receiver Card Users (with receiver name on card) can still send money 24/7 during the Christmas and New Year holidays.

However, ACCOUNT DEPOSITS will be affected by the working holidays of the banks in the Philippines.


In respect with the upcoming Christmas and New Year holiday season, DCOM Filipino Customer Service will operate as follows:

 

December 23 to December 29, 2019 -- CLOSE

December 30, 2019 -- 10:00 AM to 7:00 PM

December 31 to January 5, 2020 -- CLOSE

January 6, 2020 -- Resume Operation (10:00 AM to 7:00 PM)

 

For more information, you can also contact us at:

☎️ 03-6661-2477 local 106 or Press 3 after greetings

💻 Facebook Page: DCOM Filipino

 

Have a Merry Christmas and a Happy New Year!

NOTIFICATION OF CHANGING CUSTOMERS DATA PROTECTION POLICY

Commencing from 30th August 2019, we are publishing a new Customer Data Protection Policy to make it easier for you to find out how DCOM uses and protects your personal data.

Thank you for using DCOM Money Express.

Commencing from 30th August 2019, we are publishing a new Customer Data Protection Policy to make it easier for you to find out how DCOM uses and protects your personal data. The new policy which will apply to any services we provide to you and is effective from 1st September 2019, provides additional information about what we do and sets out your rights in line with the Data Protection Regulation.

If you need more information, please contact:

Customer's Data Protection Officer
2F Across Shinkawa Bldg., 1-8-8 Shinkawa, Chuo-ku, Tokyo 104-0033.
Tel: 03–6661-2477 Fax:  03–6661-9181 Email: co@sendmoney.co.jp
Contact time:  09:30 – 18:00 (Monday – Friday)

DCOM FILIPINO CHRISTMAS AND NEW YEAR HOLIDAYS

DCOM PREMIER CARD Users can still send money 24/7 during Christmas and New Year holidays. However, ACCOUNT DEPOSITS will be affected by the working holidays of the banks in the Philippines.
?ANNOUNCEMENT?
DCOM PREMIER CARD Users can still send money 24/7 during Christmas and New Year holidays. However, ACCOUNT DEPOSITS will be affected by the working holidays of the banks in the Philippines.
In respect with the upcoming Christmas and New Year holiday season, DCOM Filipino CUSTOMER SERVICE will be closed as follows:
December 23, 2018 -- 10:30-15:00
December 24-25,2018 -- CLOSE
December 31 to January 6, 2019 -- CLOSE
For inquiries and concerns, feel free to contact us!
☎️Tel: 03-6661-2477 local 106
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